1) Evaluate Quik Trips operations strategy and explain how the organization seeks to gain a competitive advantage in terms of sustainability. 2) Analyze how operation management activities affect the customer experience. Select two operation management challenges and provide the solutions for confronting them. 3) Examine Quik Trips value chain and evaluate its effectiveness to operations in terms of quality, value creation, and customer satisfaction. 4) Determine the different types of performance measurement that can be used to measure Quik Trips service delivery system design. Select at least two types that can be applied justifications for the selection. 5) Examine the different types of technologies applied to Quik Trips service operations and evaluate how the technologies strengthen the value chain.
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