EXPLAIN Suggestions for what, how, when, and where a concierge might provide helpful services to better the luxury traveler’s experience abroad. FRONT OFFICE GROUP PROJECT INSTUCTOR TEG BRAR 133 FRONT OFFICE PROCEDURES Due Date: August 7, 2023 You are required to research and formulate policy in the following areas of a 200 rooms five diamonds hotel located in downtown Vancouver. Scope, Requirements & Guidelines To learn about front office management responsibilities in the areas of concierge and security. A typed report must be submitted with minimum 600 words. Your project must be supported by a power point presentation submission and a 5 minute oral presentation in front of the class. References and citations are fully enforced. Concierge Operations (40 In this information age make your recommendations on what/how/ when/where a concierge can deliver valuable services to enhance the guest experience of a luxury international traveler. How can a concierge justify their position in your luxury hotel? Security Operations (40 Security has to be a top priority in hotel operations. This is evident from the several unfortunate incidents even resulting in the loss of lives 1. You will describe one 2. You are required to formulate policy to prevent such an from occurring in YOUR hotel Presentation (20 You are required to submit a PPT presentation and do a 5 minute presentation in front of the class. You will be graded on preparation, organization and the ability to present without reading off your power point or paper.
