You can do some research to get some ideas outside in order to answer these 2 questions, but please do not use any outside sources cited like a research paper. This is a business case, you need to analyze it, and provide the answers you believe that is the best way to handle the situation. Please answer all questions straight forward, also answer each question one by one, not just put a huge paragraph. Thank you.
Gregoria/Greg James: Prepare for your interview with Stephen /Stephanie Spurlock – how will you explain the situation, your actions to-date, how you plan to prevent any recurrence of the situation, how will you address the team issues?
Stephen/Stephanie Spurlock: Prepare for your interview with Greg/Gregoria James – how will you deal with Greg/Gregoria over the recent customer issues, what do you expect of him/ her in the future, what advice can you give Greg/Gregoria, and what will you do to support him/her going forwards?
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