In a veterinary practice describe techniques for being a good listener.

In a veterinary practice describe techniques for being a good listener. What can you do to clarify what a client or coworker is saying to you? Also, describe some ways you can communicate clearly so a client or coworker will not only listen to you but fully understand what you’re saying.
Be sure to include the following:
Body language
Nonverbal communications/gestures (including possible cultural differences that might arise)
Paraphrasing
Eye contact
Discrimination and prejudices
Patient records/handouts and brochures
Any other pertinent information you deem important

Provide two specific scenarios that relate to dealing with others in a hospital setting, and how and why you might use the previously mentioned techniques in these scenarios. Include multiple examples from the list above. Describe how those techniques would be used in your scenarios. May include conflict with coworker, conflict with an employee, dealing with a difficult client, or having an emotional conversation with a client.

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