Response to a Complaint Letter (PLEASE READ INSTRUCTIONS)

For this assignment, you will use the complaint letter below(ATTACHED). You will respond to this
complaint letter as if you currently acted as the assistant to the person whom the letter addresses. You
will respond on behalf of your boss and your department.

Consider the problem/complaint this letter has brought to your attention and how your office should
address the problem. You can find actual administrative policies on the John Jay website which you
should research.
This letter should also follow all of the writing criteria of the course and should appear on John Jay
letterhead(ATTACHED)
You will also find a sample response to complaint letter with sidebar comments about the structure of the letter (ATTACHED)

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