After Sales and Support

Your third milestone for this project will focus on after-sales support. In this milestone, you will review the shortcomings of the company’s operational setup and
outdated technology as it relates to serving customers’ sales and support needs.
To complete this assignment, you must analyze of the shortcomings of the company’s outdated technology as it relates the ability to support customer inquiries
after the completion of a sale. Your assignment will address the following critical elements:
 Summary of existing customer support and after-sales options
 Analysis of impact on e-business operational strategies
 Identification of data components necessary for supporting customer needs and after-sale inquiries
Include an overview that introduces the components in the paper. It should summarize the elements in the paper and briefly describe the importance of
e-business customer service and support. Organize your assignment by creating a heading for each of the critical elements using the following outline:
I. Introduction
 Describe the importance of e-business after-sales and customer support
II. Analysis of existing e-business customer support
III. Analysis sales and support functions have on the e-business operational strategy
IV. Identification of data components necessary for making appropriate decisions for customer sales and support
V. Conclusion
 Summary of existing e-business customer sales and support abilities and limitations

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