Assignment: Write an email to communicate with an End-User about a technical issue assigned to you.
Background:
You work for the CCSF Help Desk
It is part of your job to respond to end-users email equities regarding technical issues and provide them with a solution in email format and next steps if necessary.
Problem:
“I am new at CCSF and need to access my student email. Thank you, Carmen.”
Note from your manager: “Please shoot an email to this user to help her access her email. Please explain what she needs to do as well as a link to “How Can I find my CCSF email address?” where she can find more information.
Resources:
Use the Purdue Online Writing Lab as a resource or any other resource as a starting point.
https://owl.purdue.edu/owl/general_writing/academic_writing/email_etiquette.html
(Links to an external site.)
CCSF Student Gmail:
https://www.ccsf.edu/about-ccsf/administration/finance-and-administration/information-technology-services/ccsfmail-faq-students
(Links to an external site.)
Rubric: – .5 for each item not addressed
Meaningful Subject line
Address the customer properly
No typos
Issued is addressed
A solution is provided
There is an email signature.
Submission:
Write the email submit just a screenshot to the email here. You can paste it or upload it.)
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