What could that person have done to de-escalate the communication challenge?

Week 2 Course Project: Part 2 – Describing Communication Patterns

Due

Sunday by
11:59pm

Points
75

Submitting
a file upload

Required Resources
Read/review the following resources for this activity:
Textbook: Review chapter(s) specific to your goal
Lesson
Link (Word doc): Week 2 CCC Template

Download Week 2 CCC Template

(Use this template to complete the assignment.)
Introduction: Communication Change Challenge (CCC)
In
Week 2 of your CCC, you will be laying the foundation and putting
together a plan for the change you will implement in Week 3. The
challenge you identified and had approved in 1E during Week 1 is the
challenge that will be your focus for Weeks 2 and 3.
Note: The headings identified below and detailed on your template must be used to keep your submission organized.
Project Timeline
The following is a breakdown of what will be covered in each part of the project:
Due
Description
Week 1
Selecting a communication goal and conducting research
Week 2
Describing communication pattern, analyzing goal, and developing a plan
Week 3
Implementation of the plan and evaluation of your progress
Before you try to repair the
communication challenge identified in Week 1 Part 1E, you first need to
identify a pattern and understand where the breakdown takes place.
Consider your encounters over the last few weeks. When did this
challenge occur? If you have selected as your challenge “keeping a calm
voice when instructing my children,” then identify when you did not keep
a calm voice. Next, identify your challenge as a behavioral pattern.
Here is this challenge stated above as a behavioral goal, “I want to
keep a calm voice when instructing my children.” Now it is your turn,
write your behavioral challenge as a behavioral goal that begins with
the phrase, “I want to….”
Next, put yourself in someone else’s shoes. . . someone who has the
same communication challenge you identified in 1E in Week 1. Answer the
following questions as if you were watching the challenge take place.
What did that person do to escalate the communication challenge?
What could that person have done to de-escalate the communication challenge?
What must that person be saying and/or doing for me to say that
he/she has achieved the communication goal that he or she shares with
you?
Part 1: Identifying Patterns (2 pages)
Sometimes,
stepping outside yourself and viewing the communication challenge
objectively can help you to see trigger points and strategies more
clearly. Now that you have had an opportunity to do that, brainstorm a
minimum of three strategic steps that could be taken based on what you have learned thus far from the textbook. You will need to search through the textbook for specifics, and those specifics will need to be cited within this section using APA in-text citations.
Strategic Step 1:
Strategic Step 2:
Strategic Step 3:
Based on the three strategic steps you have identified above, now it
is time to write out some declarative statements. Following each
declarative statement, you will need to share what will help you and
what will hinder you as you move toward reaching your own communication
challenge goal.
Declaration 1: In order for me to achieve my goal of . . ., I will . . .
Declaration 2: In order for me to achieve my goal of . . ., I will . . .
Declaration 3: In order for me to achieve my goal of . . ., I will . . .
Remember to follow each declaration with a paragraph that provides further insight.
Part 2: Plan and Practice (1-2 pages)
Now that
you have a clear goal and declarative statements, it is time to plan a
rehearsal. A rehearsal can be helpful when you need to think through all
the details needed for a production to go well. You are not putting on a
play, but you are moving toward your event in Week 3 when you will
apply all that you have been doing and learning. So, let’s consider what
is needed for your rehearsal.
A covert rehearsal is an effective way of trying out new
communication behaviors. Think about a time and place that will allow
you to practice your new interpersonal communication skill to meet your
goal as outlined in your new behaviors listed in Part 1 (above). By
covertly rehearsing in your mind, you make it much more likely that you
will perform the behavior comfortably and effectively in real life
situations. For example, if you are planning to initiate and maintain a
conversation with your neighbor, you should think through a number of
possible topics and questions before finally choosing what you perceive
to be the best options. In other words, think before you speak. Plan
what you will say and do in a particular situation where you can
practice your goal.
If you are having a hard time talking to people in your mind, speak
to yourself out loud or speak to your reflection in the mirror. Think
about the following:
Identify the situation you would like to practice. Do you want to
plan a new conversation, or replay a past situation but change the
outcome?
Where will you have this conversation – in the kitchen, on the bus,
in the cafeteria at lunch, at school in a classroom, in the board room,
in your manager’s office, or at a friend’s house?
Consider how your physical surroundings will affect your rehearsal.
Consider the conversation: What would make it effective? What would need to change?
Now that you have thought through this conversation scenario, you are
ready to select a communication event, related to your goal, for which
you will prepare covertly. Choose a communication event that mirrors the
communication goal you have selected, then you will begin to prepare
for this event privately or secretly – covertly. As you imagine yourself
practicing your new skill, focus hard on specific interactions.
Actually think about what you would say and how the other person might
respond. Don’t just go through the motions. Really see yourself asking
specific questions, making specific comments, and hearing the other
person replying. As you imagine the sequence, apply principles you are
learning so that you can practice precisely what you want to say and how
you want to say it. Experiment with what appears to be the most
effective and comfortable way for you to implement the new behaviors you
have been learning.
Now it is time to do some writing. In this section,
you will submit a detailed narrative that identifies your selected
communication challenge and the potential plan you want to implement in
Week 3. Include the following:
2A. Surroundings
Describe the potential
surroundings – specific room, physical surroundings and so forth.
Include an explanation of how your physical surroundings might affect
your plan negatively, positively, or both.
2B. People
Describe the people who will potentially participate in this communication event
What will be the elements of the conversation?
How might the other person respond?
What could go well?
What might derail your success in meeting your communication goal?
In a quiet place, begin thinking about the plan for your conversation
event; consider how you would like to see it evolve. When you hit rough
spots, try a variety of options until you find a response that pleases
you. If you are having trouble with this, pretend you are an author
planning to write the dialogue for a reality TV episode, or you are
composing lines for characters in a play or movie or book. Use the
mirror technique and take turns role-playing both people in the
conversation. You can also use puppets, stuffed animals, socks on your
hands, or different hats or coats to take the parts of two people having
a conversation.
Practice through the plan using different scenarios. In your
imaginary practice, make sure that you are always aiming toward
achieving your communication goal.
2C. Reflection
In a well-written paragraph, explain how your covert rehearsals helped to equip you for implementing your plan in Week 3.
Writing Requirements (APA format)
Length: 3-4 pages
1-inch margins
Double spaced
12-point Times New Roman font
Title page
References page (textbook citation)

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