Watch the video of Steve Jobs dealing with a situation where there is public conflict. The other person in the video is a software developer who does not work for Apple, and who is angry with Steve Jobs for killing Open Doc, an Apple development platform. As a result, this person has lost years of work and considerable revenue. The event is an Apple Developers Conference and it was important for Steve Jobs, as Apple’s CEO, to resolve this conflict.
Chapter 10: Conflict and Negotiations
Question 1: What conflict management strategy did Steve Jobs use?
Question 2: Was it effective? Why or why not?
Be brief and to the point.
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