Utilizing one of the internet search engines, find an organization that has recently implemented a new quality initiative. Discuss specifically the steps taken to implement the new process along with the expected impact to the organization and their customers. Be sure to provide any URLs you used as a reference source for your answer. The selected article must provide well-rounded information and address the topic. You must post the annotation in the reference section.
Please relate the article back to the textbook lesson on the topic in your discussion. Be sure to compare and contrast how the article and book discusses the topic and include biblical reference.
The Book is :
Operations Management
FOURTEENTH EDITION
William J. Stevenson
Saunders College of Business
Rochester Institute of Technology
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