Explain the importance of having a non-technical SLA constructed as part of the service contract. Who are the intended users of a SLA and how is it likely to be used? Identify and explain the elements it should contain to be of maximum benefit to the service and the organization.
Identify and explain at least three benefits of using the “contract first” approach to SOA solutions. What are the implementation concerns each of these could cause?
Identify and explain the similarities and differences in both the structure and use of service contracts compared to traditional APIs.
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