Include in your report the following information:
1. Who are the people involved in the conflict ?
2. What would be the best approach to address the conflict
(eg: what time, place, etc. would be most suitable)
3. How would the resolution process begin?
(eg: who should approach whom and what would be an appropriate way to
initiate the discussion / topic)
4. Consider two possible responses from the respondent – how would you handle
each (eg: what would you say and do in each situation?
5. What type of ‘action plan’ would be appropriate considering the situation?
6. How could you ensure there is follow through with the agreed on ‘action plan’
7. What kinds of communication skills would you need to remember in order to
make the resolution process as productive
and positive as possible
Summarize your report by adding how you feel this conflict could be avoided in the
future and how understanding this may help you in your work in the future.
5. The assignment must be typed, double spaced, include a title page with name student
I.D.#, instructor’s name, date and module name and number.
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