In this essay, you need to consider how internal politics and conflict can affect an organization as it completes a turn-around plan to ensure that the entire organization is focused on Total Quality. What should be the key elements in a turn-around plan? As the company completes its internal changes and structures to implement TQM, create a matrix that shows how ISO 9000 fits into the broader concept of quality management. Describe how the use of statistical tools and the whole concept of process improvement, problem solving by the rank and file, and empowerment—in short, the total quality culture—represents a profound change from the way things have been done in the past. Select one statistical tool and explain how it could be used to the company’s benefit.
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