In many team discussions, there is too much talking and not enough listening.
People
are often more interested in delivering a message than receiving one. For this
assignment, you will test this hypothesis and report your findings.
• Monitor your interactions this week with friends, family and colleagues.
• As you observe interactions with friends, family and colleagues, consider the
following:
o What happens when you have a disagreement with someone in a tense or
stressful situation?
o Why did your voice raise in volume and pitch?
o Why did your words hasten?
o What can you do to improve your communication skills and draw from the material (see below for material to use to be referenced)
See below for materials/references to be used (copy and paste to access the articles/videos) – must use at least 5:
This article takes a close look at different types of communication and how to improve in each.
Indeed. (2020). 4 types of communication (with examples). Indeed Career Guide.
This article discusses the best ways to master two-way conversations.
North, M. (2020). Mastering the basics of communication. Harvard Extension School.
This article explores ways to improve communication to become a more effective leader.
Patel, D. (2019). 14 ways to improve your communication skills. Entrepreneur.
The authors describe four characteristics of teams in the workplace that perform well. Effective teams share common goals and are wholly committed to achieving them. Other traits include collaboration, communication and contribution, or the distribution of work among all team members. Commentary is given on how corporate learning and development departments can assist with each.
Cook, S., & Macaulay, S. (2013). Collaboration within teams. Training Journal, 54-58.
The article suggests various tips for the improvement of team communications that can ultimately lead to improved motivation, productivity, and profitability of accounting firms. The tips mentioned by the author include handling of conflicts with diplomacy; providing good feedback and respecting the cultural differences. It also states that motivation, productivity, and profitability are all intuitively linked together through communication and can be improved collectively.
Wiley, S. (2012). Ten Tips for Improving Your Team Communication. CPA Practice Management Forum, 8(12), 8-10.
The article focuses on the role of talent, learning and organizational development (OD) in minimizing the risk of failure in communication and maximizing its effectiveness at work. It explores the impact of communication failure and determines the steps needed to create an environment of communication excellence. It also presents examples of the causes of communication problems in organizations.
Tuck, P. (2014). A failure to communicate. Training Journal, 43-47.
This article reviews different collaboration strategies, as well as tools that can be used for team collaborations.
Agius, A. (2019). 12 crucial strategies for promoting team collaboration. Hubspot.
This video looks at different ways to pay attention to detail in order to avoid making mistakes.
MindToolsVideo. (2019). 5 ways to encourage attention to detail. YouTube.
This video highlights how clear and effective communication is key to a successful project.
Project Management Videos. (2018). 7 secrets for effective team communication. YouTube.
In this video, Katie Owens discusses different ways to actively listen.
Tedx Talks. (2013). Active listening: Katie Owens at TEDxYouth@Conejo. YouTube.
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