To change a particular quality of care outcome within a healthcare system, quality improvement initiatives must first understand the causes contributing to the outcome. After the causes of a particular outcome are known, changes can be made to address these causes and change the outcome. Cause and Effect Analysis gives you a useful way of doing this. This diagram-based technique, which combines brainstorming with a type of mind map, pushes you to consider all possible causes of a problem, rather than just the ones that are most obvious.
Review the reading assigned for the discussion.
Complete Exercise 12.21 from Chapter 12 in your textbook by Ozcan.
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