Question 1:
Read https://www.interaction-design.org/literature/topics/paper-prototyping
The blog posts on paper prototypes, discuss paper prototypes in the context of testing digital products. However, the use of paper prototypes is not unique to digital service design and is used in other types of service design research as well.
In 100 to 200 words:
If you were to organize and lead an experience prototyping sessions, looking at a new way for guests to check into a hotel, what artefacts (physical elements of the proposed service) might be helpful to create paper prototypes for?
In your own words, explain the benefits of paper prototypes.
Question 2:
In the article, When, how, why prototyping? A practical framework for service development, the authors explore when one might prototype a service, different approaches to prototyping and what research questions prototyping might help answer.
In 100 to 200 words:
In your own words, when would you prototype a service experience? What types of information can you gain from prototyping a service experience?
Question 3:
In the article, Virtual Reality for Prototyping Service Journeys, the authors explore whether virtual reality can replace an in-person service walkthrough method.
In 100 to 200 words:
In your own words, based on the article, how did the Virtual Reality Prototype compare to the Traditional In-Person Service Walkthrough Method.
What do you like about the idea of a Virtual Reality Prototype?
What concerns do you have about the idea of a Virtual Reality Prototype?
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