Explain how you are Responding to Bad Customer ReviewsA single bad review can make or break a small restaurant. Bad reviews, however, can happen at any and all types of restaurants…even award-winning Michelin-Rated restaurants.
For this assignment:
Go to the award-winning Michelin Star-Rated Restaurant Guy Savoy’s yelp page for the Las Vegas, NV location.
Look for a review of 3 and half stars or fewer.
If you were the owner, or front of house manager, how would you respond to the post? (Provide a copy of the exact post.)
https://www.yelp.com/biz/restaurant-guy-savoy-las-vegas-3?osq=Restaurant+Guy+Savoy&sort_by=rating_asc
Your paper must meet the following criteria:
Your response must be no longer than 2 paragraphs, 450 words.
Double-spaced and in 12-point Times New Roman font.
Written in a professional tone using correct grammar and punctuation.
The review presented is 3 1/2 stars or less and presents a clear indication of an issue. The reviewer provides facts and specific instances of shortcomings. While emotions are present, they are justified and grounded in reality, not opinion.
The tone of the response is professional and empathizes with the reviewer’s experience. There is a genuine sense of apology and regret for the negative experience of the reviewer.The reviewer is fully acknowledged and steps for a resolution are clearly stated. Compensation, or some other action, is offered and a full (and sincere) apology is given. The response encourages the reviewer that there feedback will be used to improve the future experiences of customers and states the actions that will be taken as a result of their review. The response acknowedges that the reviewer should reach out, provides multiples means of contact (phone number, email, etc.), provides appropriate days/times, and names a point of contact that can assist in a resolution. Essay is free of distracting spelling, punctuation, and grammatical errors; absent of fragments, comma splices, and run-ons.
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