Write an essay based on this unit’s readings, on what you would want them to be prepared to handle in their face-to-face encounters?

Your new employees have just completed their initial customer service training at the general department store. And now it’s your job as the customer service manager, to get them ready for the type of in-store customer interactions they will encounter and what they will do on a daily basis. Write an essay based on this unit’s readings, on what you would want them to be prepared to handle in their face-to-face encounters?

Please reference link:

https://instructure-uploads.s3.amazonaws.com/account_149230000000000001/attachments/1607315/customer%20service%20book%201-10-2020.pdf?response-content-disposition=attachment%3B%20filename%3D%22customer%20service%20book%201-10-2020.pdf%22%3B%20filename%2A%3DUTF-8%27%27customer%2520service%2520book%25201%252D10%252D2020.pdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAJDW777BLV26JM2MQ%2F20220404%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20220404T145304Z&X-Amz-Expires=86400&X-Amz-SignedHeaders=host&X-Amz-Signature=f3d6a0f55b8c7d7f674eddab3441111632a902387ceae62d0308cf7e37d8ce59

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