HR Challenge A: Learning in the Flow of Work

HR
Challenge A: Learning in the Flow of Work
Overview:
3 pages (825 words)
At least 4 SCHOLARLY sources from peer-reviewed journal. (Any listed sources
can be used.)
APA6. (Any of the listed sources can be used.)

·
Write a 3 page INTERNAL MEMO that
will be presented to the company leadership team as they make the decision
whether or not the proposed software supports the company goal of increasing
learning in the flow of work.
·
Today, the workforce has many learning
needs that must be responded to without pre-planning, and adjustment times are
quick. In the early tenure of an employee, or when the work task is new, the
employee will need an ecosystem of learning strategies and products to
facilitate learning in the flow of work. The ecosystem could include micro
learning, on the job practice, learner developed videos, coaching, or other
modalities. Learning in the flow of work is the process of using different
activities throughout the workday to learn new skills to respond to task
demands (Bersin, 2018).
·
There are thousands of technology-based
learning platforms and vast amounts of content in many different formats. One
way in which organizations can be successful in selecting the effective
learning processes is by using different theories of learning and applying
critical success factors (CSFs) when selecting mechanisms of learning. Theories
of adult learning include: andragogy, which exploits a learner’s past
experiences (Arghode, 2017); transformational learning, which makes connections
between ideas and concepts (Yukawa, 2015), and experiential learning that
connects meaning to reality (Human Resource Management International Digest,
2016).
·
Critical success factors can be used to
determine best practices for the selection of learning platforms. CSFs provide
facilitators to overcome internal organizational political and social barriers
to learning (Bizcommunity.com, 2019).

·
CSFs that focus on process:
o
Align to goals and design for impact.
o
Work from a foundation of solid methodology.
o
Monitor and ask for feedback from the
start.
o
Integrate learning into the flow of work
and ensure application.
o
Work cleverly within budget and resource
considerations.
·
CSFs that can overcome social and
political barriers:
o
Have internal champions.
o
Choose the right partners.
o
Capture interest and attention.
o
Make it a successful brand exercise.

·
HR Challenge
o
Your task is to identify which of the
critical success factors and learning theories will be used with the
implementation of new software. Also recommend whether or not the proposed
software supports the company goal of increasing learning in the flow of work.
Pick at least three critical success factors and one of three theories.
o
You work for a customer service
organization that serves and tracks vendor needs for materials that are sold to
other companies for resale. The company’s sales representatives give advice and
recommendations based on cost and the buyers’ needs. They have to have a
working knowledge of customer expectations, needs, and the customer companies’
operations. Your organization wants software that will provide the sales reps with
data on items and costs while they are on the phone with the customer. The
company has a tradition of being very cost-conscious and is not usually the
first to buy new technology.
o
The software application that has been
proposed for use by the sales representatives has the following
characteristics:
§ Database
capability for all catalog items plus 500 gigabytes of unused storage.
§ Same
or similar content layout no matter what device—desktops, tablets, and phones.
§ Training
modules that can be accessed from the website for the software application,
range in length from 20–30 minutes each.
§ Microlearning
lessons (3–5 minutes each) accessed from within the application.
§ Pop-up
help messages within the application with helpful information about many
functions. Can be turned on and off.
§ Frequently
Asked Questions/Resource documents are searchable within the software for
step-by-step instructions.
§ Individualized
reporting of application usage, average time per transaction, and training
materials accessed weekly or monthly.

o
As an HR generalist, you also have
learning and development responsibilities. To assist in the decision to
purchase software, you have identified the learning tools included with the
software as well as some general sales-related learning needs of the sales
representatives who will be expected to begin using the system as soon as it is
installed.

·
·
Write a 3 page internal memo that will be
presented to the company leadership team as they make the decision whether or
not the proposed software supports the company goal of increasing learning in
the flow of work.
o
Listen to Josh Bersin’s presentation
Learning in the flow of work, keynote speech [Video].
o
Read the following article:
§ Bizcommunity.com.
(2019). Implementing a learning project: 9 key considerations for success.
SyndiGate Media Inc.

o
Write an internal memo for leadership
about their decision to invest in software at this time. Include the following
in your memo:
§ Format
the memo using To, From, RE(reason), and a title.
§ Explain
how the characteristics of the sales software application (listed above) will
facilitate learning in the flow of work.
§ Identify
which 3–5 of the critical success factors will be met with the implementation
of new software for your company.
§ Explain
a reason why each critical success factor was selected and how the success
factor will influence the implementation of the new software at your company.
§ Identify
which of the three learning theories you will use to help sales representatives
learn the software application and why.
Evaluate
and recommend whether or not the proposed software supports the company goal of
increasing learning in the flow of work, including the rationale for your
recommendation, based on the critical success factors you selected.

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