Discuss with your classmates what manners and courtesies you expect as a customer when you make a call to a company customer service call center.

Discuss with your classmates what manners and courtesies you expect as a customer when you make a call to a company customer service call center.
Look at the pictures in your text on page 121. Pick two pictures and discuss whether your perception of those people would affect your customer service you would provide to them if they were to approach you as the concierge at a major hotel. Explain.
Second Posting ― Part 2: Self-Assessment — What skills do I have?
Do a self-assessment using the CSR Skills checklist.
What skills do you currently have and which do you need further help with (generally known in training as a skills or needs assessment)
Here is a list of just some of the skills generally expected of CSRs:
● Communication skills
● Anger management skills
● Networking skills
● Negotiation skills
● Relationship skills
● Ability to multi-task
● Listening skills
● Problem-solving skills
● Computer skills
Share with your classmates those skills with which you believe you could use some help. If someone were to video you handling a customer service call, what would be their suggestions for improvement? If you are unsure, ask a friend or relative what they think would be the areas for your improvement.
What touchpoints according to the customer experience lifecycle, would be the greatest test of those skills and why?
How might these skills also prove useful in a job interview? Explain.

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