ummary:
Select an operation (a process) with which you are familiar. The process could be one from a past or current place of work, one that you are able to observe and collect data from. The organisational process should not be drawn from a published case study.
Apply the Hayes and Wheelwright strategy framework to the organisation where your selected process sits. This will help you identify at which maturity stage the organisation is in, and will help you identify changes that need to be made within organisational processes to progress to the next stage.
Produce a detailed map of the current process, populated with appropriate data, with explanatory notes, and with a key to the symbols used
Analyse the process for possible improvements, using operations management tools, techniques and frameworks
Produce a ‘future state map’ of the redesigned process, and provide recommendations for the implementation of the process redesign
Critically discuss the benefits, quantitative and qualitative, of your ‘improved’ process. Compare your observations of the organisation selected with the operations management literature.
Examples of issues that might be discussed include the following themes:
What does process improvement mean to an organisation (Lean, Agile or Resilient)?
What factors influence the future state?
What mechanisms exist to ensure continuous improvement?
Are these mechanisms adequate and if not, how could they be improved?
incorporate some of the references below (basic reading):
Bamford, D.R. and Forrester, P.I. (2010) Essential Guide to Operations Management: Concepts and case notes, Wiley and Sons Ltd: Wiley.
Slack, N., Brandon-Jones, A. and Johnson, R. (2016) Operations Management (8th ed.), Pearson: ISBNs: 9781292098678 / 9781292098715
Johnston, R., Clark, G. and Shulver, M. (2015) Service Operations Management: Improving service delivery (4th edition), Pearson: Harlow.
Dale, B, Bamford, D, van der Wiele, T, (2016) Managing Quality: an essential guide and resource gateway, 6th Edition, (330 pages), John Wiley & Sons, ISBN-13: 978-1119130925
Last Completed Projects
| topic title | academic level | Writer | delivered |
|---|