This task is about when a patient is experiencing issues with his hearing aids. they return their hearing aids back to the provider to conduct an assessment and if the provider is unable to fix the issue they will ship it back to the manufacturer. The provider when will then submit replacement claim forms. The task is. When I receive the documentation I will then conduct an outbound call to the patient to collect the deductible the manufacturer charges for damage hearing aids. Once payment is collected I will notate the patient file, email the manufacturer with the replacement form attached starting to process the damage hearing aid to purchase order, enter patient information on the spreadsheet.
150 words I actually want to add the last step and this to rename the file in File hold and initiate LS&D with flow
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