verbal and nonverbal

INDIVIDUAL COMPONENT QUESTIONS

1. Discuss the roles of verbal and nonverbal components in the communication process. (200 words max)
2. Identify one classification of nonverbal communication evident in the case. Define it and use case-based evidence to explain how it is evident to you. (150 words max)

Harvard style referencing.

(Case Study).

You work for GTP, an urban infrastructure company. A public meeting has been called to discuss a new project. The proposed development will bring jobs as well as a new green space which includes a sports field, children’s playground, and a picnic area with a re-invigorated natural wetland. Due to attracting visitors, it could also mean an increase in vehicle traffic.
GTP’s Public Relations team has set up a large, three-dimensional model of the development, and colourful photographic panels featuring an artist’s impressions of what the area will look like in 18 months. As community members wandered through the display area you noticed a range of reactions. Many were smiling and nodding as they pointed to various features. Family groups leant over the model, discussing it amongst themselves with animated and enthusiastic expressions. A few community members stood back, not looking at the display, frowning and often folding their arms in front of them. One man turned his back completely and tapped his foot with impatience, apparently waiting for proceedings to begin.
At the start of the meeting, GTP’s General Manager, Alana, began with an overview of the project. Most of the time she looked at her notes in front of her, speaking quickly and monotonously rushing through the explanation of key considerations. As she continued, you noticed the audience shuffling their feet, fidgeting, and starting to check their phones. Alana then asked for questions. A resident who introduced himself as Dave, explained his concern about traffic. He walked around the community hall, often standing close to other audience members while he made a point. You noted that those nearby tried to discreetly lean away in their seats. Dave gestured emphatically when emphasising information and raised his voice, while expanding his descriptions of possible traffic implications.
In response, Linh, the project’s Sustainability Manager, carefully explained traffic management and environmental strategies. Her tone was calm yet enthusiastic, and she made eye contact with audience members as she spoke naturally, without notes. She paused at key points, emphasising vital information, and pointed to relevant display images during her presentation. You noticed how the audience angled their themselves towards her as she moved around the room.
Later you reflected on the meeting and the information that was conveyed beyond what was merely said.

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