The current COVID-19 crisis has presented the public with unprecedented insight into the operational challenges our healthcare systems face when dealing with a global pandemic. While debates will continue about the nature and extent of preventable errors, we can see how the 3 components of quality in healthcare – structure, process, and outcomes – have been tested like never before.
Referencing either the Six Domains of Quality or Deming’s 5 Principles, as presented in this week’s Lecture Notes, respond to the following questions:
Which areas in healthcare have performed the best during the pandemic? Explain.
Which areas in healthcare have performed the worst during the pandemic? Explain.
Which areas in healthcare have made the greatest progress in improving quality or the patient experience as the pandemic progressed? Explain.
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