1. Identify and describe five of the ten “mental locks” that can inhibit creativity.
2. Identify and describe four characteristics common to all organizations and distinguish between line and staff positions.
3. Define the term human capital and identify at least four of Pfeffer’s people-centered practices.
4. Explain at least four ways managers can encourage upward communication.
5. Describe how goal setting motivates performance.
6. Define the term group.
7. Identify the five bases of power and explain what it takes to make empowerment work.
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