1. Write a letter to Carla Biedler based on the situation in Exercise 10.15 on page 159.
2. Use the address for Custom California Cabinets to make a designed letterhead for your document.
3. You are responding to Carla Biedler’s letter by providing her with information only. You cannot change the shipping costs.
4. Follow the structure for delivering information: main point, details, negatives, reader benefits, and a goodwill conclusion. Use positive emphasis, you-attitude, and reader benefits.
Customer’s Address:
Carla Biedler
12 Runnymede Road
Oakwood, OH 45419
Your Business Address:
Custom California Cabinets
3 Fisherman’s Wharf
San Francisco, California 98976
Last Completed Projects
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