Providing high quality service to our customers (the public in which we serve), is a cornerstone and a point of pride for fire departments throughout the country. It’s one thing to repeat “buzzwords” that make us feel as if we are the selfless public servants, we think we are, but how do we execute that service at the most difficult of times (especially at 3:00am in the morning)? This assignment will ask you to explore in detail the fundamentals of providing high quality service to the public on a consistent basis.
As a probationary firefighter, you will be tasked with reading and interpreting a large amount of written materials. An important part of training for any new employee is to not only read, but fully understand departmental policies and procedures.
With this in mind, the student will read the Phoenix, AZ Fire Department “Professional Standards Guide (2019) Download Phoenix, AZ Fire Department “Professional Standards Guide (2019)pages 1 – 14 (see attached) and complete the following assignment:
Read pages 1 – 14 of the “Professional Standards Guide” thoroughly.
Prepare a 1000 word (minimum) summary of the customer service philosophy of the Phoenix F.D.
As part of this process, identify items that in your opinion may not fit into the “traditional” model of fire service that you may have already developed over the years.
Provide your opinion on the sustainability of this type of business model. Is it realistic to expect fire department employees to consistently deliver this level of service over the course of a 24 (or 48) hour shift?
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