Instructions:
Choose 10 questions to answer. Each question is worth 10 points. The expected length is at least
150 words for each answer to be considered for full points. Put a total word count next to each
answer. The exam is open book and open notes. That is, you are free to look at anything that was
written by others before you got this — books, articles, working papers, lecture notes, etc. Do not,
however, directly quote from resources. You should paraphrase it with your own words and
provide a reference list following your answers for each question. Please see an example
provided for the format of exam at the end of this document.
*STRICTLY NO LATE SUBMISSION!!! If you experience an issue with the Canvas system,
email me your file before deadline.
Questions
1. Describe the scope and interrelated nature of the hospitality and tourism industries.
2. Discuss the unique characteristics of the hospitality product.
3. Explain TQM and give example(s).
4. Describe the characteristics of the hospitality career.
5. Explain a trend in the hospitality industry and provide example(s).
6. Discuss constraints to participation in recreation and tourism activities and suggest solutions to
overcome the constraints.
7. Define gravity effect and give example(s).
8. Explain differences between elastic demand and inelastic demand with examples.
9. Define the multiplier factor and discuss its impact on the local economy.
10. Explain how a hotel is organized, and distinguish revenue centers from cost centers.
11. Distinguish front-of-the-house from back-of-the-house with examples.
12. Discuss the duties and responsibilities of the hotel general manager.
13. Describe the function of rooms division.Instructions:
List Question
Then respond wit 150 words
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