Describe how you would manage customer relation through the customer relationship management (CRM) process.

Please ensure PowerPoint Is 15 slides.

Building trust with your customers often translates to customer loyalty. A loyal customer will bring in more sales and may be a referral source. Building trust involves some simple things, such as human touch (e.g., a handshake, eye contact, or the sharing of a personal story). As part of your job, you must help build a loyal customer base to help drive sales.
Describe how you would manage customer relation through the customer relationship management (CRM) process.
What factors affect a customer’s decision-making process and loyalty?
Discuss 4 macro-environmental factors influencing service awareness and sales among aging populations.
Evaluate 2 media options, and recommend their use for marketing to seniors.
Deliverable Requirements
Prepare a 15-slide PowerPoint presentation for an in-service training for staff to highlight the importance of customer loyalty, sales, and awareness building based on the outline above

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