Please read the story:
The other day Jessica had simply had enough of the irritating communication style of her co-worker, Vincent. They work in the same office area so they are exposed to each others’ conversations on a regular basis. From Jessica’s perspective, Vincent is uncooperative, argumentative, and negative. In department meetings, Jessica has let everyone know that she doesn’t like this type of communication but her experience is that Vincent eventually starts up again. This time, Jessica raised her voice to Vincent and let him have it by shouting at him.
Even an issue that Jessica had said a year ago had been resolved to her satisfaction came out as a grievance. It’s a few weeks later and the two of them have only spoken when they could absolutely not avoid it. Jessica knows in her heart that nothing will shift unless she tries to make amends, but she hasn’t brought herself to break the ice. In the meantime, they are both miserable at work.
Answer question :
Explain what the crucial conversation is that needs to happen here:
a) from Jessica’s perspective:
b) from Vincent’s perspective
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