What does the analysis on the 911 system reveal about the need in communities and how they be better addressed instead of calling the police?

Class, please read this report on the 911 system (also found under the readings tab ). What does the analysis on the 911 system reveal about the need in communities and how they be better addressed instead of calling the police? (Please also discuss anything else that comes to mind)

article link:
https://www.vera.org/downloads/publications/911-call-processing-system-review-of-policing-literature.pdf

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