A case study analysis requires the investigation a business problem, examination of the alternative solutions, and selection of the most effective solution using supporting evidence.
Before you begin writing, follow these guidelines to help you prepare and understand the case study:
Read and examine the case thoroughly
Take notes, highlight relevant facts, underline key problems.
2. Focus your analysis
Identify two to five key problems
Why do they exist?
How do they impact the organization?
Who is responsible for them?
Uncover possible solutions
Review course readings, discussions, outside research, your experience.
Select the best solution
Consider strong supporting evidence, pros, and cons: is this solution realistic?
Drafting the Case
Once you have gathered the necessary information, a draft of your analysis should include these sections:
1. Introduction
Identify the key problems and issues in the case study.
Formulate and include a thesis statement, summarizing the outcome of your analysis in 12 sentences.
2. Background
Set the scene: background information, relevant facts, and the most important issues.
Demonstrate that you have researched the problems in this case study.
3. Alternatives
Outline possible alternatives (not necessarily all of them)
Explain why alternatives were rejected
Constraints/reasons
Why are alternatives not possible at this time?
4. Proposed Solution
Provide one specific and realistic solution
Explain why this solution was chosen
Support this solution with solid evidence
Concepts from class (text readings, discussions, lectures)
Outside research
Personal experience (anecdotes)
5. Recommendations
Determine and discuss specific strategies for accomplishing the proposed solution. If applicable, recommend further action to resolve some of the issues
What should be done and who should do it?
Case Facts: In Hindsight We Could See It Coming
In the predawn hours on February 9, 1996, a disgruntled former park and recreation department
employee, Clifton McCree, burst into the maintenance trailer where six of his former coworkers were starting their days work. In five minutes, six people were dead of gunshot wounds: Clifton McCree had killed five of the six coworkers, and then had turned the gun upon himself; one coworker escaped to tell the story of horror and death.
After eighteen years of employment, Clifton McCree had been discharged from the City of Ft. Lauderdale in October of 1994 after failing a drug test. After this, he had been unable to find steady work, and he had grown increasingly depressed and angry over what he saw as racial discrimination and retaliation by white employees and supervisors. Mr. McCree had a history of workplace confrontations with coworkers. In the past, other employees had complained about his occasional threats to kill them. His supervisors had counseled him informally about the need to control his temper. Although he frequently went into rages, and coworkers were afraid of him, his supervisors and other employees had avoided formal complaints and tried to handle the problem initially because they did not want him to lose his job. Despite his temper, he continued to receive satisfactory performance evaluations for nine years, and there was no formal record of his problems. Finally, in 1993, after a screaming match with a white coworker, McCrees supervisor counseled him informally.
Personnel Policies and Procedures
Ironically, the problem came to head just days after the City issued a new policy on workplace violence in 1994. This policy grew out of another tragedy the murder of two lawyers in a downtown office building earlier that year. The Citys policy was designed to raise awareness of what a potentially violent worker might do, and it set up a procedure for handling such incidents.
Immediately after the policy was issued, the supervisor came to the park and recreation department director, who had just come on the job a few weeks before, and told her about Clifton McCree. Within days, she had interviewed other workers and prepared a chilling memo detailing McCrees threats and racial slurs against his coworkers. The memo indicated that McCree exhibited at least five of the warning signs of potential trouble, including threats, paranoid behavior, and a fascination w i t h workplace violence. City officials acted quickly, ordering a psychiatric evaluation and a drug test within days. By the end of the month, McCree had been suspended without pay; he flunked the drug test and his firing was in the works. Until the day of the murders, eighteen months to the day after his discharge, he never returned to his workplace.
The Postmortem: Should the City Have Done Anything Differently?
In hindsight, it is difficult to find fault with anyones actions. Most coworkers and supervisors would initially attempt to counsel a troubled employee informally because they were his friends and they knew he needed the job. With no formal counseling taking place, there would be no written record of previous performance incidents upon which to base a negative performance evaluation. When formal counseling finally occurred in 1993, it was only because coworkers had exerted pressure on management to do something. The City developed a clear and responsible policy on workplace violence in 1994. This policy led to a strong and immediate response by the park and recreation department, and it was the department directors memo that led the City to take action. Appropriately, Clifton McCree was removed from work pending psychiatric evaluation and drug testing. He tested positive and was discharged. Yet six people died. In addition to the human tragedy, the City will undoubtedly face civil charges from the victims families, alleging that the City knew that Clifton McCree was violent but did not take adequate precautions to protect coworkers against violence
Questions
1. In hindsight, what do you think the city could have done differently (if anything)? Explain and elaborate your thinking.
2. Under the standard of reasonable foreseeability and EEOC laws, do you think the city can be held liable for failure to take more timely action against Clifton McCree? Identify and discuss at least three theories of liability? Elaborate your explanation.
3. Did the cities prompt and responsible action to discharge under its new work place policy in fact increases the chance of workplace violence?
4. Identify and explain three family friendly policies or programs, such as those discussed in the Berman chapter class text or other scholarly sources that serve to reduce or prevent violence in the workplace. Elaborate your explanation for each of the three policies or programs.
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