A
nurse received a call from a family with an infant with a 104-degree fever. She
recommended that the child be driven to a network hospital forty-five minutes
from home. The parents drove part way and circled back to the nearest hospital
emergency room. The infant suffered circulatory collapse and lost both hands
and most of both legs. The family sued alleging that the nurse’s bad advice
caused delay in treatment which in turn caused circulatory collapse and loss of
limbs. On February 2, 1995, a Fulton County jury found Kaiser negligent and
awarded the family in excess of $45,000,000 in damages.
Kearney,
K. A. (1996). Legal liability and risk considerations for a medical call
center. The Health Lawyer, 9(3), 20
Based
on the case given above, describe how having a procedure in place for this type
of call could have resulted in a different outcome. What can you do as a
medical office assistant to protect yourself from similar legal mitigation?
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