What are some goals and objectives for a successful IT help desk? In other words, what service-level agreement standards or overall service

Using PowerPoint, create the slides and speaker notes for the first section (critical element I) of the final project.
I. Introduction to your team:
a) Given the client complaints, determine the specific issues that the help desk is facing, and explain how you came to these conclusions.
b) What are some goals and objectives for a successful IT help desk? In other words, what service-level agreement standards or overall service
goals need to be attained in order for the help desk to be considered successful? Please you credible soures

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