Process selection and design are both strategic elements for
any organisation as they can contribute directly to the overall efficiency and
effectiveness of operations. Organisations make decisions on process selection
and design based on the variety in products or services that the system need to
handle, the degree of the equipment flexibility and expected volume output. Using
the 5 Performance model organisations can benefit in producing higher quality
products and services and, operating at low cost.
i.
By taking as
an example a product or a service from an industry that you are familiar with,
critically discuss the main factors that influence the manufacturing/service
process design.
Discuss
how implementation of the 5 ‘performance objectives’ – quality, speed,
dependability, flexibility and cost – may assist in achieving greater
productivity, lower costs and higher quality.
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