Describe in detail how you would handle an angry guest.

– you will need to do the server eveluation first and you should follow the instruction, answer the all questions, rubric.
it should be 5 minutes to speak at least, you have to write as if you speak. you can also use the module to find the answer : refer back to the modules to find the anwsers.
instruction :
For your Server Final evaluation, create a 5-minute video that covers the following topics:

-How you would greet your guest at the Table? Make sure you provide your standard welcome and greeting for your guests.
-Describe in detail how you would handle an angry guest.
-If you need a refresher for the server responsibilities, refer to the steps of service and the service recovery lesson. Please refer to the rubric before you create your video.

You must read the rubrics before creating your video. this assignment of the course is hospitaity

2. do the all questions that i gave you in a file.
before you do it, read the chapter 17 and 18 in unit 4 from the textbook ( mind tap )

3. opera training : You need to complete the OPERA Cloud Front Office/Reservations Path including all videos and quizzes.

link : https://learn.oracle.com/ols/home/82701

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