PURPOSE: Provides you with an opportunity to apply relevant change theory to an organisational change situation (intervention). You are required to analyse, interpret and evaluate the appropriateness and effectiveness of a change process in an organisation by using data gained via an interview. Your discussion is presented in a Report format – using available theory, concepts and analytical thinking.
Focus of the Report:
The following FIVE sections become the focus of your discussion. Critically analyse and discuss as they relate to the change and/or change intervention in your Case:
1) Briefly describe the ‘change’ situation (what forced / drove the organisation to change things?) and the ‘change action or intervention’ management had to take to make the changes?
Identify:
a) the internal and external drivers of the change (situation) and,
b) the rationale for, and objectives of, the change intervention
2) Suggest three relevant change perspective(s) that management did or could have used to better analyse the need and direction for change in the organisation.
3) Describe the interviewee’s underlying assumptions about the change – before it took place.
a) how did they and colleagues feel, think, react to the talk of, or need for, the proposed changes?
b) What examples of resistance from employees / colleagues were observed during the change implementation. Speak of co-operation or any negative behaviour that was felt / observed. From what levels or sections of the organisation was this resistance?
4) Indicate whether the change was planned or emergent. Explain.
5) After the change event: Explain what the interviewee now thinks of the changes that took place.
a) How difficult or successful was the process? What were the challenges? How was the organisation limited in its ability to make the change?
b) Was the change intervention effective? Did it achieve its intended outcomes? Why / why not? How did people feel once the changes were in place?
In your discussion, support your views with evidence (‘quotes’) from your interview and with theory and concepts from the available literature. We expect that your responses to the issues indicated in points 1 to 5 above will be supported by research commentary.
Ø Your Report will be assessed on the your ability to demonstrate your learned understanding:
a) Analyses, arguments and conclusions;
b) The sources of information you utilised; how well you used these resources and your referencing skills.
c) Your ability to clearly apply material learned in the Course – ie demonstrated understanding.
d) Do not delete your original interview until your Tutor advises you to do so.
Formatting and Referencing requirements:
The length of your report should be 2500 words ± 10% (excluding the reference list and the interview transcription), font Arial; font size 11; all page margins 2.5 cm; line spacing: 1,5. Marks will be deducted if students do not follow the word count guidelines. (Word count does not include your Interview transcript)
Source requirements:
a) You should use at least EIGHT (8) credible reference sources, correctly cited and referenced. Reference Sources include:
b) “Academic/Scholarly” articles appearing in journals. See in this regard the list of major academic journals available in the library. The majority of your sources should be derived from such journals with a minimum of Five (5) journal articles. There is no maximum. l Relevant academic books on the subject. In addition please note:
c) A single (one) internet source may be used in addition to the Five (5) academic sources. (Electronic journals, accessed through the library, are also considered as relevant reference sources). A penalty will be incurred if more than one non-academic internet source is used. Avoid internet sources that do not have the author and the publisher’s names. Note also that Wikipedia is NOT allowed.
d) All sources should be cited and referenced in accordance with the Chicago version 17b referencing style.
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