What types of lessons have been learned through this that impact staffing levels, attitudes about the value of employees, and how work is structured?

You brought up the forecasting ranges – short-term, long-term, etc. This is great thinking!! Covid has caused such a strain with the ability to forecast business which leads to forecasting employees The positive thing about this Covid ‘black swan’ is that it is an anomaly. The last time it happened was in 1918. As you know, very negative cycles in business can be great teaching moments. Gladwell (2006) describes a ‘tipping point’ as one of those special moments where something leads to a significant change. Covid can be seen as a type of tipping point.

What types of lessons have been learned through this that impact staffing levels, attitudes about the value of employees, and how work is structured? How will this impact overall staffing strategy?

Gladwell, M. (2006). The tipping point: How little things can make a big difference. Little, Brown..

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