Discuss at least three factors a service industry such as an Airline need to consider when forecasting demands?

1. What is productivity and how can an organization improve its productivity?
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2. Discuss at least three factors a service industry such as an Airline need to consider when forecasting demands? How do these factors affect operation decisions?
For example, Taco Bell needs to consider the demand difference during lunch time and dinner time, and used the data to schedule staff work hours.
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