Explain how you would adapt your helping skills to address the online/text-based setting in the scenario.

The nonprofit veteran’s organization where you work has recently launched veterans connect, a texting service for U.S military veterans and their families. Read through the initial exchange and envision what words you would use to respond to the service user.
(Veteran Scenario)
I just got back from overseas and don’t really know what to do. I used to work construction and the city road crew. But I lost a leg over there and can’t do that now. I’m kind of overwhelmed with coming back here, living with my parent’s cuz I don’t have anywhere else. There’s a waitlist for the VA, they’re not helping me. They just don’t seem to care. Is there any kind of veterans housing help? Plus I’m all out of whack. Staying up late at night cuz I was used to that over there. I’m so revved up all the time and not thinking straight.

Explain how you would adapt your helping skills to address the online/text-based setting in the scenario. How could you professionally convey listen, empathy, and mindfulness in words only? Consider the National Organization for Human Services’ ethical standards and your local laws in determining your approach to address the service user’s concerns. (The local laws that you would be looking for are in Philadelphia)

References:

National Organization for Human Services. (2015). Ethical Standards for human services professionals. https://www.nationalhumanservices.org/ethical-standards-for-hs-professionals

Nesmith, A.(2019). Reading young people through texting-based crisis counseling. Advances in social work, 18(4), 1147-1164. https://doi.org/10.18060/21590

Last Completed Projects