Discussion:
Emotional Intelligence and Workforce Motivation
Emotional
intelligence (EI) is defined as the ability to recognize, understand, and
manage our own emotions and to recognize, understand, and influence the
emotions of others. Assessments are available to help individuals better
understand their EI. The score from one of these assessments is called the
emotional intelligence quotient, or EQ. The EQ is key to outstanding leadership
in that it helps promote self-awareness, helps one be more authentic, and helps
drive organizational performance.
The theoretical
underpinnings of motivation are also important for healthcare leaders to grasp
in order to manage the healthcare workforce, no matter what setting.
Motivational theories tend to focus on the functions of employee needs,
intrinsic, and extrinsic factors.
For this week’s
Discussion, you will focus on both emotional intelligence and theories of
motivation.
To prepare for this
Discussion:
Review this
week’s Learning Resources related to leadership and emotional
intelligence.
Select and
take one of the emotional intelligences (EI) assessments in your resources
to determine your emotional intelligence quotient (EQ) related to your
future career in healthcare management.
Write a comprehensive response to
the following:
Based on the
results of your completed EI Assessment Template, what are your current
strengths and weaknesses as a healthcare manager and/or leader in terms of
motivating employees through EI? Do you agree?
Based on your
Learning Resources or personal experience, describe a situation in which
emotional intelligence (EI) might have been a factor in improving
workforce motivation.
Explain
workforce organizational behavior theories and strategies other than EI
that you might you use to improve workforce motivation.
P week’s
Learning Resources Course Text: Buchbinder, S.B., Shanks, N.H., & Kite, B.J.
(2021). Introduction to healthcare management (4th ed). Jones and
Bartlett Learning.
· Chapter 3,
“Management and Motivation (pp. 51-67)
This chapter outlines the various theories and practices
related to workforce motivation for healthcare managers. It explores who and
what motivates employees intrinsically and extrinsically, as well as common
misconceptions about motivation.
· Chapter 4,
“Organizational Behavior and Management Thinking” (pp. 73-94)
This chapter examines how management roles relate to
organizational behavior and thinking. The author describes various types of
leadership traits related to organizational behavior.
This chapter also explores decision-making. Decisions made
in healthcare can mean life or death for patients. While not every decision is
life altering, most decisions made by healthcare managers can impact the
organization’s ability to provide care. In this chapter, the author introduces
problem solving and decision-making from the role of the healthcare manager.
· Chapter 13,
“Teamwork” (pp. 325-344)
Various teams function within the healthcare setting. This
chapter examines team leadership, the characteristics of effective teams, and
common reasons for team failure.
Nightingale, S.,
Spiby, H., Sheen, K., & Slade, P. (2018). The impact of emotional
intelligence in health care professionals on caring behaviour towards patients
in clinical and long-term care settings: Findings from an integrative
review. International Journal of Nursing Studies, 80,
106–117.
This article looks
at the effect of emotional intelligence on the caring behaviors of nurses and
the various factors that make a difference in the effect of emotional
intelligence in day-to-day care of patients.
Ovans, A. (2015). How Emotional Intelligence became a key leadership
skill. Retrieved from https://hbr.org/2015/04/how-emotional-intelligence-became-a-key-leadership-skill
Last Completed Projects
| topic title | academic level | Writer | delivered |
|---|