This is not an essay!!
FOH means writer, waitress, buser or manager, people work at dinning area in restaurant.
BOH means cook, chef, people work in kitchen.
Review the Week 5 PowerPoint (PDF file as attached).
State your Front of the House (FOH) objective in S.M.A.R.T. terms and do so in one sentence.
Provide four strategies and four monitoring techniques that support your objective.
State your Back of the House (BOH) objective in S.M.A.R.T. terms and do so in one sentence.
Provide four strategies and four monitoring techniques that support your objective.
EXAMPLE:
Specific, Measurable, Achievable, Realistic, Timely (need to be highlighted in different color, check powerpoint for detail)
Objective – Finish setting up the hotline 15 minutes before Family Meal by utilizing the manager checklist, checking in on staff progress and implementing additional training.
Strategies
Monitoring Plans
1.
Checking in on staff progress
Utilizing manager checklist provided on Canvas
2.
Increase Managers’ presence
Checking in with each position every 15 minutes
3.
Provide additional resources
Upload weekend training PowerPoint onto discussion board
4.
Test staff knowledge
10 question interactive quiz through Kahoot
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