You have been tasked with the creation of a document to provide to your analytical laboratory’s customers. Within this document you need to address the three primary factors that were discussed in the module’s reading, quality, pricing, and turnaround, which will be the focus of this assignment. For the purposes of this assignment, you only need to address these three factors.
When formulating your response, consider what it is that your laboratory does to be a standout amongst labs that are capable of providing the same analytical suite. You would certainly want to sell your potential customers on the quality measures that your lab takes so keep that in mind as you respond.
1) Quality (16 pts with each point worth 0.5)
Based on the information you’ve learned over the semester, including this module, what would be critical for you to tell your customers under the following subheadings?
List and discuss four (4) points for each of the subheadings to include quality control measures that your lab has taken or put in place when responding to this question.
Additionally, start each of your points off by stating, “Our laboratory has/provides/conducts…”, or something equivalent that shows action.
a) Equipment (Modules 1 & 11)
b) Validations (Modules 1 & 4)
c) SOPs (Modules 1 & 7)
d) Personnel (Modules 1 & 2)
e) Internal Audits and Accreditation (Modules 1 & 11)
f) Evidence Acceptance, Security, Storage and Chain of Custody Measures (Modules 1, 6, & 11)
g) Facility and Safety (Modules 1, 2, & 3)
h) Reports and Records (Modules 9 & 10)
2) Pricing (2 points)
Your laboratory’s price/sample is $500. Part of your document needs to include how you arrived at this price. List and discuss four (4) reasons for this pricing. Please note, no math or further break down of the $500 is needed to show how you arrived at this total sum, just provide a discussion to disclose to your customers what your laboratory bases its pricing on.
3) Turnaround (2 points)
Following completion and dissemination of the above document, informing your customers of your established analytical procedures, and making your customers fully aware of your lab’s capabilities, answer the following:
a) What do you do when your lab does not have an established SOP in place for an analysis the customer is asking for? Would it be acceptable to conduct research, locate a method found in a peer-reviewed journal and immediately begin to use it for the analysis? Why or why not?
b) What would you do, as an analyst, if the customer calls and is being unreasonably insistent that their sample’s analysis needs to be rushed and completed within 24 hours when the analysis typically takes longer, and you have several cases to be worked prior to theirs?
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