This case provides details on the business-side of delivering health care. Baystate has a problem and needs your help. The good news is that you have been exposed to the latest thinking on how to organize health care systems to improve outcomes and the patient experience. In addition, you now know how to interpret market research and implement customer inputs into a plan.
For this discussion, Answers only – you should use your own words from the reading (source below) to answer the questions below.
1) How should Baystate organize the services offered at CBC and R&I? In answering this question you should consider what services should be offered and at what locations and why.
2) Based upon the market research results and what you’ve learned in this course, make recommendations on how Baystate should improve the patient experience.
• Integrating Private Practice and Hospital-Based Breast Services at Baystate Health.
Source:
Harvard (2015). Integrating Private Practice and Hospital-Based Breast Services at Baystate Health. Harvard T. H. Chan School of Public Health. Reprint PH5-030
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