First, read the following case.
Building_Business_Agility_at_Southwest_Airlines.pdf
Then perform an analysis of the case keeping the following points in mind:
1. In the era of high complexity, agility is needed to quickly spot and exploit emerging business opportunities.
2. Transform the IT architecture from a tightly coupled architecture to a loosely coupled one.
3. The shift to become a successful highly responsive IT company will not be easy. Leading this change successfully is management’s responsibility.
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