Change Managers

You are a Supervisor in an HIM department and are a member of a CQI team working on streamlining the registration process for your facility. This undertaking by the facility will impact many areas and processes for inpatients and outpatients. The team is proposing the hiring of a Change Manager to facilitate the process. Post your thoughts on having someone internal versus external and you are to also list 3 qualities that you feel are important for a change manager to possess and explain why.