Please read Chapter 3 and answer the following questions. Provide at least two, in-depth detailed paragraphs (at least three to four sentences for each paragraph) for each answer. Research topic and provide additional information pertaining to the question. Provide examples if, and when possible to further reinforce and strengthen your answer. Research topic and incorporate it into your answers. If using exact wording must provide reference site.
Question 3 has TWO PARTS
1. When answering a business telephone, it is extremely important to speak clearly, do not mumble, and have good listening skills. Explain why the Professional Office Manager must have good listening skills when interacting with a caller on the telephone. Explain how you would handle the following scenarios.
Taking a message
Transferring the call
Assisting the caller yourself
Answering a colleague’s telephone
2. Provide an example of a time when you called a business and had a negative experience. Provide a positive experience. Explain the circumstances and the reason you thought it was negative and why you thought it was positive.
3. Pick three of the “Telephone Etiquette Tips” provided in the chapter and briefly explain the importance of each statement. Pick three of the “Voice Mail Etiquette” statements and briefly explain the importance of each statement.
4. Explain why professional and effective telephone communication is important in the business environment. Include possible consequences that may occur with ineffective communication.
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