For this assignment, write an essay to address the following:
You are a training manager at a U.S-based company that intends to outsource its inbound call center inquiries to your company’s India-based subsidiary. Please create a short training manual for Indian employees taking inbound English language calls from U.S customers. The training manual COULD include background materials about the U.S company and the role of the Indian subsidiary, materials about the product/service sold to U.S customers, a comparison of U.S/Indian cultural differences/similarities, expected telephone etiquette, customer service expectations, message clarity expectations, means to reduce communications noise and other pertinent topics of your choosing.
Submission Requirements:
• Write 6 pages in length, not including title and reference pages.
• Use headings and section headers to indicate the topic areas. Do not repeat the questions from above.
• Include title and reference pages.
• Be formatted according to APA-7 style.
• Maintain 6 scholarly sources, peer-reviewed articles published within the last 5 years, ie www.doi.org articles.
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