Guidelines
Please answer the following questions. Treat this section as if you were answering a client inquiry. What information would you want to provide them? If the problem isnt obvious, what questions would you ask to gather more information?
As with section one, its recommended you supply screenshots and code snippets where appropriate. Linking to documentation is also suggested.
Please note: you don’t have to be a Datadog expert in order to answer these questions. Treat these as fact-finding missions. Please start by reading through the question to get a basic understanding, and then search through our documentation, blog posts, and open source Github repositories to get started.
Question 6: Synthetic tests failing
Hi there,
I have set up your synthetics product api tests to hit a handful of endpoints for our e-commerce website from around the globe. The problem is, I know these endpoints are up and running as Ive sshed into a few boxes from the failing regions (note theyre all in AWS like the synthetic tests) and curl the endpoints successfully (2XX codes all around.) I still have Pingdom running too and everything looks green for these 4 or 5 endpoints. The tests are nothing fancy (mostly GET requests) with assertions around expected status codes and some latency tracking. Instead Im getting a number of 400/500 codes here with a handful of 403s even for one region. Please let us know if this is a bug on your end and/or how we can adjust the tests to function.
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