Listening involves multiple factors beyond verbal understanding.
Describe 6 different types of nonverbal communication that increase a participant’s understanding of information during a conversation.
Provide examples with each type of behavior (e.g., eye movement such as eye rolling).
Explain the importance of nonverbal communication to the listener.
Explain a time when you have observed both negative and positive body language on the job.
Which do you think is more important, verbal or nonverbal communication?
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